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Government Of Assam Pension & Public Grievances Directorate of Pension

Citizen Charter

  • The Govt. of Assam in the interest of public service was pleased to order the creation of the Directorate of pension vide Notification No A.R. 29/88/43 dated 08/06/1989. The prime function of Directorate of pension is to issue of Pension Payment Order to the retired teaching & non teaching employees of provincialized schools and provincialized employees of Panchayat Department. This Citizen Charter is prepared with a view to allowing the clients to avail services smoothly and promptly.


    Our vision is a society where retired employees of provincialized schools and PRIs will lead their lives with happiness and contribute their mites to the welfare of the society. Hassle free submission of pension proposals, transparency in pension processing and quick disposal of pension cases by this Directorate are the means to realize this vision.


    Our mission is to finalize pension cases in a time bound manner. At present this Directorate is saddled with more than 10,000 pending Pension Cases. We are working in a mission mode. We will wipe out this heap of pending pension cases within December 2019 and achieve our ultimate target of finalizing pension within a period of three months from the date of receipt of the pension proposal, complete in all respect.


      • The main objective is to help the Government servants and Pensioners to understand the essential features of the various retirement benefits available to them and their families and to take steps to provide necessary inputs in time to secure these benefits early without difficulty.
      • Speedy and timely disposal of Commutation of Pension.


    Pension and Public Grievance Department

           -Directorate of Pension.


    Issue of Pension Payment Orders and Commutation of Pension Payment Orders in respect of employees of provincialized schools and provincialized employees of Panchayat Department is the responsibility of this Directorate as per the following rules as applicable:--

    • The Assam Services (Pension) Rules, 1969.
    • The Assam Services (Extraordinary) Pension Rules, 1963
    • The Assam Services (Commutation of Pension) Rules, 1965.
    • Special Family Pension Scheme.
    • Preparation of Budget
    Citizen Charter
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